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Warranty- Questions and Answers

 




Q: What is the difference between a labor and a material warranty?

A: A labor warranty just covers the contractor’s labor to install the roof, siding, windows or gutters, it does not cover the material at all. A material warranty only covers the manufacturer’s product warranty, it does not cover the labor from a contractor

Q: What is the difference between a warranty held by a manufacturer and a warranty held by a contractor?

A: 80% of the all the contractors within 5 years of business, go out of business. So a warranty held by a contractor is good as long as the contractor stays in business and willing to honor its warranty. A manufacturer’s warranty supersedes a contractor’s warranty because the manufacturer will honor the warranty whether the contractor is in the business or not.

Q: What warranties does Northern Virginia Roofing offer?

A:

– For roofing we offer a 25 year labor and material warranty held by the manufacturer.

– For siding we offer a lifetime warranty held by the manufacturer.

– For windows lifetime labor and materials held by the manufacturer and the contractor.

Q: Is it correct that 98% of the roof warranty claims are because of the labor not the material?

A: Yes, that is correct. Most problems with roofs are due to improper installation and therefore the warranty claim falls on the contractor unless you have a special warranty held by the manufacturer.

Q:What happens if I sell my home- is the warranty transferable to the new owners?

A: Yes, all of our products we sell are transferable if you sell your house (some product manufacturers require a small transfer fee).


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